Privacy Policy

Your privacy is important to Panjaangam ("we," "our," or "us"). We have developed this Privacy Policy to explain how we collect, use, process, disclose, transfer, and store your information across our mobile application and related services. Please take a moment to familiarize yourself with our privacy practices and reach out to us if you have any questions.

1. Information We Collect

We collect information you provide directly to us as well as data gathered automatically to ensure accurate astronomical calculations and application performance.

A. Information You Provide

• Account & Profile Details: Name, phone number, email address, and authentication credentials.
• Address & Postal Details: Physical address (Optional - Approximate or Precise), city, postal / PIN code, state, and country for accurate localized timings and tax purposes.
• Transaction & Subscription Data: In-app purchase receipts, user subscription tier, and customer support communications (payment credentials are handled directly by platform providers like Google Play or Apple App Store).

B. Information Collected Automatically

• Precise & Approximate Geolocation: With your permission, we access your device’s GPS coordinates strictly to compute localized panjaangam timings, astronomical ephemeris data, and autofill location fields.
• Audio & Usage Telemetry: Session start/end timestamps, active duration, and audio playback synchronization keys (e.g., track completions and cache references).
• Device & Diagnostics Data: Device manufacturer, hardware model, operating system version, and installed app version used for crash monitoring and server load balancing.

2. Legal Bases for Processing (EEA / UK GDPR)

If you reside in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Contractual Performance: Delivering localized Panchangam calculations, account authentication, subscription management, and playback synchronization.
• Legitimate Interests: App telemetry, crash analytics, security diagnostics, and system optimization.
• Consent: Precise device geolocation access and optional notifications (which can be revoked anytime in your device settings).
• Legal Compliance: Retaining mandatory statutory and accounting transaction records.

3. How We Use Your Personal Information

• To compute localized Vedic calendar, muhurtham, and planetary timings tailored to your geographical coordinates.
• To authenticate users, provide customer support, and keep you informed about product updates and service features.
• To maintain sync across audio playback, user preferences, and offline cached data.
• To maintain internal record-keeping, prevent security abuse, and comply with applicable statutory and financial obligations.

4. International Data Transfers

Because Panjaangam serves users globally, your information may be transferred to, stored, and processed on secure cloud servers located outside your jurisdiction of residence (including in India and global cloud regions). When transferring personal data internationally, we employ approved safeguards such as Standard Contractual Clauses (SCCs) to ensure strict data protection standards.

5. Data Retention and Local Cache Purging

• Active Account Data: Maintained for the lifespan of your account to provide continuous synchronization and service access.
• Local Device Cleanup: When you log out of the application, an atomic cache clearance is executed—canceling pending network sessions, purging image and audio media disks, and wiping local database references.
• Telemetry Retention: Raw diagnostic session telemetry logs are permanently purged or anonymized within 90 days.
• Statutory Preservation: Financial and subscription records are preserved only for the duration required by applicable accounting and tax regulations.

6. Account Deletion and Data Management

We respect your right to control your personal data. You can delete your account and all associated personal information at any time:

• In-App Deletion: Navigate to the "Profile" screen within the app and select the "Delete My Account" option. This will permanently delete your account data, wipe cloud-stored preferences, and immediately log you out across all devices.
• Manual Request: If you are unable to access the app, you may email a deletion request to contactus@panjaangam.co.in. We will verify and process your request within 7 business days.

7. Regional Privacy Rights (GDPR, CCPA/CPRA, DPDPA)

• European Union & UK (GDPR): You have the right to access, rectify, port, restrict, or request erasure of your personal data, as well as lodge a complaint with your local Data Protection Authority.
• United States (CCPA / CPRA): We do not sell your personal information or share it for cross-context behavioral advertising. You have the right to request disclosure or deletion of collected personal information without discriminatory penalty.
• India (DPDPA) & APAC: You have the right to access a summary of personal data processed, seek correction or erasure, access grievance redressal mechanisms, and nominate a representative in accordance with applicable law.

8. Children's Privacy

Our services are not directed toward children under 13 years of age (or under 16 within the EEA/UK). We do not knowingly collect personal information from children. If we discover that personal information has been collected from a child without verified parental consent, it will be deleted promptly.

9. Security Measures

All network communications are transmitted securely over encrypted channels (HTTPS/TLS). We enforce tokenized session authentication, strict database access controls, and regular diagnostics to protect your data against unauthorized access, loss, or alteration.

10. Grievance Redressal & Contact Us

If you have any questions, grievances, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection and Grievance Desk at:

• Email: contactus@panjaangam.co.in
• Entity: Panjaangam Compliance Desk